Support

Technical Support

Western DataCom provides telephone technical support at no cost to the end user for the life of its products. All of our products include a 12-month warranty from the original purchase date.

In the event the support is required of a Western DataCom product please use the following contact information:

Technical Support Number: 440-835-1510 or 800-262-3311 (US only)

Technical Support E-mail: support@western-data.com

Our Technical Support Group Can be reached from 9:00AM to 6:00PM Eastern Standard Time. Our Technical Support Group can also be scheduled for assistance during off hours of support. Please contact us to schedule.

Prior to contacting our Technical Support Group please have the following information available

• Product Model
• Product Serial Number
• Product Purchase Date
• Product Firmware Revision
• Product Application (how it is being used)

If you are unable to attain this information, our Support Group will still be able to assist you. In addition to having the information above please check our list of FAQ's to see if any of them can help resolve the issue.

In the event that Western DataCom cannot resolve your issue over the phone we will be happy to schedule on-sight support to resolve the problem (fee based service may apply). Please note that out-of-warranty onsite support may incur charges such as airfare, travel expenses, etc.